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Deliveries and Returns
Delivery
Once your order is placed, preparation and shipping will take place within 48 hours, Monday through Friday. This timeframe may be extended due to high traffic or Bois Normand's participation in one or more events.
Delivery times are for informational purposes only and have no legal value. They include order processing time, preparation, and transport.
Shipments to Metropolitan France :
For home delivery without signature; delivered by "Colissimo", 3 to 5 working days.
For delivery to a relay point; provided by "Mondial Relay" or "Chronopost", from 3 to 5 days.
Shipments outside France :
Delivery to a relay point; provided by "Chronopost" and/or "Mondial Relay" for the following countries:
- Germany, Austria, Belgium, Spain, Denmark, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden.
The risks are the responsibility of the buyer from the moment the products leave the Bois Normand workshop.
In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.
RETURN & REFUND
Returns are only accepted within 14 days of receiving your order.
To request a return, please follow these instructions:
- Contact Le Bois Normand by email: contact@auboisnormand.fr
- Enter your order number and the email address you used to make your purchase.
- Indicate which item(s) are affected by the return.
- Indicate your reason for return.
- Indicate whether you would like a refund or a new, identical item.
- A confirmation email will be sent to you with the shipping label to download and affix to your return package.
- Drop off your package at a Colissimo or Mondial Relay collection point.
Return shipping costs, depending on the shipping method, will be deducted from your refund, unless the refund is due to a quality defect or a preparation error.
Only items in their original condition may be returned. They must be unworn, unused, unworn, or undamaged, and must be accompanied by their original tags and packaging.
Please allow 5 to 7 business days for your item to be processed by Le Bois Normand once it has been delivered.
Once processed, you will be notified by email. Refunds will appear in your bank account within 3 to 10 business days.
The returned package is your responsibility until it is delivered to our workshop. We recommend that you keep proof of delivery of the package: in the event of a dispute or loss of the package by the carrier, the delivery slip will be valid and a refund for the returned product(s) can then be generated.